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WARRANTY OF YOUR DECATHLON TENT

Find out all about the warranty of our tents

WARRANTY OF YOUR DECATHLON TENT

What does the warranty of the Quechua tents cover?

The warranty covers the normal use of the tent.
What does the normal use of the tent mean?
At DECATHLON, based on the testing conducted during its development, we estimate the normal use of a tent in weeks of use per year. For all of our tents, we estimate this duration to be four weeks of continuous use per year.
For example, a tent that is damaged after being pitched in a garden for six months in a row will not be covered by the warranty.

WARRANTY OF YOUR DECATHLON TENT

"Similarly, if you were to drive a city car in a desert, you wouldn't be surprised if the car broke down and the warranty didn't cover the damage because of the deviation in use. The same goes for tents. "
Whether it is for thru-hiking or camping with no daily movements, the tent is not made to be used continuously for long periods of time"
Guillaume Bert-Erboul, Base Camp tent product manager.

WARRANTY OF YOUR DECATHLON TENT

what is covered by the warranty:

In normal use and in case of a manufacturing defect, the warranty can cover a broken pole or punctured inflatable pole on an air tent.
It also covers tears in the fabric or seams of the flysheet, groundsheet, tent chamber, any awning or the zips.
Broken zips or ropes are also covered.
Generally, DECATHLON covers the repair of all the parts of the tent,provided that the damage occurred under normal conditions of use.

If the problem is not covered by the warranty, the repair work can still be done at the customer's expense.
Good to know: the repairs are done free of charge by the workshop of your DECATHLON store!

THE WARRANTY DOES NOT COVER:

The warranty does not cover accidents, negligence, or wilful damage, and does not act as an insurance policy.
For example, if a piece of wood falls and makes a hole in the tent canvas, it is an accident.
This case would not be covered by the warranty.
Please note that Quechua tents cannot be used as garden furniture:
The continuous and prolonged exposure of the tent to ultraviolet rays and the elements is considered to be negligence resulting in the premature wear of its components.
This type of use is not covered by the warranty.
Finally, if the tent has been customised and/or transformed, the warranty shall not apply because the user has modified the product.

"Exposure to the sun for several days remains the biggest enemy of the tent, because this will make the polyester and its coating deteriorate quickly, both in terms of the waterproofing of the component but also in terms of the durability of the fibres"
Réka Engel Angyal, Quechua product manager for Mountain Hiking tents.

how long does the warranty for Quechua tents last?

Tents (with tent poles) have a warranty period ofthree years from the date of purchase.
Inflatable tents and tents for two or three people, in which you cannot stand up, are guaranteed for five years.
The tents are designed for four weeks of use in a row per year, which is equivalent to 12 weeks of use for a three-year warranty.

WARRANTY OF YOUR DECATHLON TENT

NEED TO MAKE A CLAIM ON YOUR WARRANTY?

If you have any doubts or need to have your tent repaired, go to one of our workshops or your nearest Decathlon store with your sales receipt!

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