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Behind the scenes of the 10 year guarantee - quechua backpacks
You ask a lot from your backpack, and that's totally normal!
The best travel companion, it must be able to follow you to the end of the world. To experience even more adventures, we guarantee all of our backpacks 10 years, from the smallest to the biggest ones.And to keep your backpack even longer, discover our maintenance routine to help you take care of your backpack and to store it correctly in 5 simple steps.
If a backpack gets damaged over time, you can have it repaired before buying a new one.The 10-year Quechua guarantee offers repairs in regional workshops in conjunction with the workshops in the Decathlon stores.
What does the 10-year guarantee cover?
WHAT IS COVERED
Your backpack will experience great adventures, and will age with you as you hike. This guarantee covers the following damages:
- Broken zip puller
- Non-slip shoulder strap material
- Insufficient fabric length
- Seams
- Defective snap button
- Buckles
What is not covered
If you have a problem with your backpack, avoid repairing it yourself, take it straight back to the store for them to repair it for you! In fact, the guarantee is not covered if the repairs are done by the customer. The 10-year guarantee does not cover
- Holes, burns
- Discolouration
- Tears, cuts
- Personal repair work
To ensure such a guarantee, our backpacks are subjected to various tests: field tests with users and product engineers, but also laboratory tests to ensure the resistance of the product over long term use.
Laboratory and field tests
LABORATORY AGEING TESTS
These tests validate the resistance of the materials but also the seams and the assembly to ensure that your backpack will not let you down on the way.
Tests in real conditions
At the Basecamp Decathlon's international design and creation centre dedicated to mountain sports products - a team of fifteen engineers, pattern makers and designers work all year round to imagine backpacks for future collections, mainly based on a criterion:the needs of demanding hikers.
This is why we test our backpacks with experienced hikers inside and outside Decathlon, on the paths around the Mont Blanc region. These tests make it possible to check the comfort and practicality of the backpacks during long or short hikes. They also allow designers and engineers to interact directly with hikers.
To appreciate the comfort of your backpack and protect your back, discover our video to learn how to properly adjust your pack.
This is why we test our backpacks with experienced hikers inside and outside Decathlon, on the paths around the Mont Blanc region. These tests make it possible to check the comfort and practicality of the backpacks during long or short hikes.They also allow designers and engineers to interact directly with hikers.
